terms of service

1. agreement

These Terms of Service ("Terms") are a binding agreement between you and Lifelong Company, a Delaware corporation ("Lifelong", "we", "us"), governing your use of the Lifelong mobile application, trylifelong.com, and all related services (the "Services").

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

The following documents are incorporated into these Terms by reference:

• Privacy Policy and Consumer Health Data Privacy Policy
• Medical Disclaimer
• Family Sharing and Authorized Representative Terms
• Recording Consent Notice
• AI and Alo Disclosure
• Acceptable Use Policy

2. eligibility

You must be at least 13 years old to hold a Lifelong account. You must not be barred from using the Services under applicable law, and must not be located in a country subject to a US embargo or listed on any US government restricted-party list.

If you are under 18, you may only have an account with the verifiable permission of a parent or legal guardian. We record that permission before the account becomes usable. The parent or guardian who gives permission agrees to these Terms on the minor’s behalf and is also bound by them, including the payment terms in Section 10 — a minor cannot form this contract alone. Either the minor or the parent may end the account.

Nobody under 13 may hold an account. We do not knowingly allow it, and if we learn an account belongs to someone under 13 we will close it and offer the family the profile route below instead.

Children as record subjects. A child of any age can be the subject of health records in Lifelong, on a profile managed by their parent or guardian rather than an account of their own. By creating one you represent that you are that child’s parent or legal guardian, or are otherwise legally authorised to make decisions about their health information. Information on a child’s profile is provided by the managing adult, not collected from the child — so you must not connect a child’s own device, Apple Health, Health Connect or wearable account to a profile you manage for them. If a child is old enough to hold their own account and wants their own device data in Lifelong, they should have their own account under the rules above.

3. your account

You are responsible for your account credentials and for activity under your account. Tell us immediately at privacy@trylifelong.com if you believe your account has been compromised. Provide accurate information and keep it current. One account per person; do not share your account with anyone, including family members — Lifelong has family features precisely so that you do not have to.

4. what lifelong is, and what it is not

Lifelong is a consumer software product for organising and coordinating family health information. It stores records, structures them, tracks conditions, medications, symptoms and appointments, ingests data from devices you connect, generates informational insights, and provides an AI assistant.

Lifelong is not:

• a healthcare provider, medical practice, or clinician
• a medical device, or a provider of clinical decision support
• a source of medical advice, diagnosis, treatment, or prescription
• a pharmacy, laboratory, or insurer
• an emergency service or a monitoring service that will summon help
• a substitute for professional judgement of any kind

No clinical relationship is created by using the Services. See the Medical Disclaimer, which is part of these Terms and which you should read in full.

Alerts are not monitoring. Lifelong may surface a notification when a health signal moves outside your usual range. This is informational. It is not a monitoring service, no one at Lifelong reviews it, and it will not summon help. Never rely on Lifelong to detect an emergency.

Lifelong is not a consumer reporting agency. The Services and the information in them are not "consumer reports" under the Fair Credit Reporting Act or any similar law. You must not use anything in Lifelong — about yourself or anyone else — to make decisions about a person’s employment, credit, insurance eligibility, housing or tenancy, or any similar determination of eligibility or status.

5. your content

You own your content. Health records, documents, notes, journal entries, recordings, messages and everything else you put into Lifelong remain yours ("Your Content").

The permission you give us. You grant Lifelong a worldwide, non-exclusive, royalty-free, fully paid-up licence to host, store, back up, reproduce, modify (for formatting, processing and display), transmit, analyse and display Your Content, and to sublicense these rights to the service providers that process Your Content on our behalf and on our written instructions, solely to provide, secure and improve the Services for you and the family members you have authorised, in accordance with the Privacy Policy. This licence exists so the product can function — reading a lab report, generating an insight, transcribing a visit, syncing across your devices. The sublicence exists for the same reason: our processors cannot lawfully handle Your Content on our behalf unless we can pass them the rights to do it.

How long the licence lasts. This licence is not perpetual. It ends when you delete the content or close your account, subject to the retention and deletion terms in the Privacy Policy — except for de-identified and aggregated data created under this section, Usage Data, and Feedback, which survive because they are not Your Content and cannot be traced back to you. We deliberately did not take a perpetual or irrevocable licence over your identifiable health information; that would contradict the deletion promises we make elsewhere.

We claim no ownership of Your Content and will not use it beyond what the Privacy Policy describes.

What you promise about Your Content. You represent that you have the right to provide it, including any health information about another person, and that doing so does not violate any law or anyone’s rights.

De-identified data. As described in the Privacy Policy, we may create de-identified and aggregated data from Your Content and use it to improve the Services, train and evaluate our own models, produce benchmarks, and conduct research. De-identified data is not Your Content and is not subject to the licence above. We do not sell de-identified health data.

Usage Data. We collect and generate data about how the Services are used — feature usage, performance, reliability and diagnostic measures, and statistical measures derived from operating the Services. Usage Data never includes Your Content.

While we are running the Services, some Usage Data is linked to your account, because that is how we fix a crash you hit or answer a support question you ask. That linked data is handled under the Privacy Policy like any other personal information, and it is deleted with your account.

The wider permission in this paragraph applies only to Usage Data in aggregated or de-identified form — counts, rates, distributions and other statistical measures that do not identify you or any family member. You authorise us to use Usage Data in that form for any lawful business purpose, including operating, improving, securing and marketing the Services, and to retain it after your account closes.

Health platform data is carved out. Information obtained through Apple Health, Android Health Connect or a similar platform, and measures derived from it, are excluded from this paragraph entirely — even in aggregate. Those platforms prohibit using their data for advertising, marketing or data mining, and we treat that as binding regardless of what you agree to here.

Feedback. If you send us suggestions, ideas or other feedback about the Services, you assign to us all rights in that feedback, and we may use it without restriction, attribution or compensation. Feedback is not confidential. Please do not include health information in feedback — if you do, we handle it under the Privacy Policy.

6. family accounts and sharing

Lifelong is built around families. The rules are in the Family Sharing and Authorized Representative Terms, which are part of these Terms. In summary:

• One person creates a family and becomes its owner; others join by invitation
• You choose what your family can see, and nothing is shared until you confirm a choice. At setup, each member explicitly chooses what to share. Sharing your full health data is the option we recommend, and it takes effect only if you affirmatively confirm it. You control visibility per category and per person, and can change or revoke it at any time. Revocation takes effect immediately in the app, and we propagate it across our systems promptly and without undue delay
• Filing records for someone without an account requires that you have authority to act for them
• Family members aged 13 to 17 hold their own accounts, with their own privacy settings. A parent approves the account, and some categories stay private from the parent unless the teenager chooses otherwise — see the Family Sharing Terms
• The family owner manages membership and may remove members
• Content you contribute to a shared family space may remain available to your family after you leave

Understand what family sharing means. When you share health information with a family member, they can see it, and Lifelong cannot control what they do with it afterwards. Share with people you trust.

7. visit recording

Lifelong lets you record medical appointments and produces a transcript and summary.

Because the law in many states and countries requires the consent of everyone being recorded, you must obtain permission from every person present — including your clinician — before you start recording. That obligation is yours, not ours. You are solely responsible for complying with all recording, wiretapping and surveillance laws that apply to you.

Our Recording Consent Notice sets this out in full, and you will be asked to acknowledge it the first time you use the feature.

Transcripts are produced by automated speech recognition and are not perfect. They may contain errors, especially with medical terminology, accents, crosstalk and background noise. Do not rely on a transcript or its summary as an accurate record of medical advice. Verify anything that matters with your clinician.

Recording is subject to fair use limits described in the app.

8. ai features

Lifelong uses artificial intelligence throughout, including Alo, our assistant. The AI and Alo Disclosure explains how, and is part of these Terms.

AI output can be wrong. Language models make mistakes, including confident ones. They can misread a document, misattribute a result, or state something inaccurate. Never act on AI output about your health without confirming it with a qualified professional, and never use it to make a decision about medication, treatment or urgency.

Alo may propose changes to your health record. You confirm every one of them — the assistant does not write to your health record on its own.

Do not use Alo in a medical emergency.

9. connected services

You may connect Lifelong to Apple Health, Health Connect, Samsung Health, and third-party services such as Oura and Whoop. Those services are operated by other companies under their own terms and privacy policies. We are not responsible for their availability, accuracy, or practices, and a change on their side may break or degrade a Lifelong feature without notice. You can disconnect any service at any time.

10. subscriptions, billing and cancellation

Free trial. New users receive a two-week free trial. Unless cancelled at least 24 hours before the trial ends, it converts automatically to a paid subscription.

Pricing. Lifelong Premium is $24.99 per month or $119.99 per year for the whole household, in US dollars. Prices vary by territory and are shown in the app before you purchase.

Purchases go through Apple. Subscriptions are sold through the Apple App Store, and payment is charged to your Apple Account.

Automatic renewal. Your subscription renews automatically at the then-current price at the end of each period unless you cancel at least 24 hours before the period ends. Your Apple Account is charged within 24 hours before the start of each new period.

How to cancel. Cancel in your device’s Settings → your name → Subscriptions, at least 24 hours before renewal. We cannot cancel your subscription for you, and deleting your Lifelong account does not cancel it. Cancelling stops future charges; you keep access until the end of the current period.

Refunds are handled by Apple under Apple’s policies, not by us. Request them at reportaproblem.apple.com. Except where the law requires otherwise, payments are non-refundable and we do not provide partial-period refunds.

Price changes. We may change prices. Increases apply from your next renewal, and Apple will notify you and, where required, seek your consent before charging the new price. If you do not agree, cancel before renewal.

Family Premium. A subscription covers your household as described in the app. If the paying member cancels or leaves, the household’s premium access ends.

11. acceptable use

You agree to the Acceptable Use Policy. In short: do not break the law, do not misuse other people’s health information, do not attack or reverse engineer the Services, and do not use Lifelong to make clinical decisions for people who are not in your care.

12. our intellectual property

The Services — software, design, models, content and the Lifelong name and marks — are owned by Lifelong and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your personal, non-commercial family use. You may not copy, modify, distribute, sell, lease, reverse engineer, or attempt to extract the source code of the Services, or use them to build a competing product, except to the extent this restriction is unenforceable under applicable law.

Feedback is dealt with in Section 5.

13. changes to the services

We may add, change, or remove features. We will give reasonable notice of changes that materially reduce functionality you are paying for. Where a material reduction affects your paid subscription, you may cancel, and where required by law we will provide a pro-rata refund.

Changing, suspending and discontinuing. We may change, suspend or discontinue any part of the Services, including any feature, and we will give notice where that is practicable. Except as stated in this section and in Section 15, we are not liable to you for doing so.

If we ever shut Lifelong down entirely, you get your data out. If we discontinue the Services as a whole, we will give you at least 30 days to export your data before access ends. This is not a courtesy we reserve the right to withdraw — a product that asks you to keep a lifetime of health records in it does not get to disappear with them.

14. suspension and termination

By you. Delete your account at any time in Settings, or email privacy@trylifelong.com. Remember to cancel your subscription separately through Apple.

By us. We may suspend or terminate your access if you materially breach these Terms or the Acceptable Use Policy, if required by law, or if your use creates a security or legal risk to Lifelong or other users. Except where immediate action is necessary, we will give you notice and an opportunity to fix the problem. We will not terminate an account simply because we find it inconvenient.

On termination, your licence ends and your data is handled under the Privacy Policy’s retention and deletion terms. The licence you granted over Your Content ends as described in Section 5. Sections 5 (as to de-identified and aggregated data, Usage Data and Feedback, and as to your representations about Your Content), 12, 15, 16, 17, 20, 21 and the "Time limit for claims" provision in Section 22 survive.

Getting your data out. Before you close your account you can get a copy of your data by emailing privacy@trylifelong.com. We will acknowledge your request within 10 business days and provide your data in a structured, machine-readable format within 45 days of a verified request (with one 45-day extension where the law permits and the request is complex). We will not hold your family’s health record hostage under any circumstances.

15. disclaimers

Read together with the Medical Disclaimer.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or secure; that insights, extractions, transcripts or AI output will be accurate or complete; that data from connected services will be accurate or timely; or that the Services will detect any health condition, change or emergency.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. If you are a consumer in the EEA, the UK, or Australia, you have statutory rights that these Terms do not affect — see Section 21.

16. limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

(a) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

(b) IF YOU HAVE PAID FOR THE SERVICES, LIFELONG’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED US DOLLARS ($100). IF YOU HAVE NOT PAID FOR THE SERVICES — INCLUDING DURING A FREE TRIAL — LIFELONG’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED FIFTY US DOLLARS ($50).

(c) THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD, OR — WHERE APPLICABLE — OUR BREACH OF DATA PROTECTION LAW, AND THEY DO NOT APPLY TO LOSSES CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

(d) These limitations apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose.

17. indemnity

You will indemnify and hold harmless Lifelong and its officers, directors, employees and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising from (a) your breach of these Terms or the Acceptable Use Policy, (b) your violation of any law, including recording, wiretapping or privacy laws, (c) health information you provide about another person without authority to do so, or (d) your infringement of anyone’s rights. We will notify you of any such claim and you may control the defence with counsel reasonably acceptable to us; we may participate at our own expense. You may not settle in a way that imposes obligations on us without our consent.

This section does not apply to consumers to the extent prohibited by the law of their country of residence.

18. apple-specific terms

These apply to the iOS application and are required by Apple.

1. These Terms are between you and Lifelong only, not Apple. Lifelong, not Apple, is solely responsible for the app and its content.
2. Your licence to use the app is a non-transferable licence to use it on Apple-branded products you own or control, as permitted by the App Store Terms of Service.
3. Apple has no obligation to provide maintenance or support for the app.
4. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are Lifelong’s responsibility.
5. Apple is not responsible for addressing any claim by you or a third party relating to the app, including product liability, legal or regulatory non-compliance, and consumer protection or privacy claims.
6. If a third party claims the app infringes their intellectual property, Lifelong, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
7. You represent that you are not located in a country subject to a US Government embargo or designated as "terrorist supporting", and are not listed on any US Government restricted-party list.
8. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you.
9. Contact for support and questions: privacy@trylifelong.com.

19. notices and communications

We will send legal notices to the email on your account or display them in the app. Keep your email current. You may send notices to Lifelong Company, 2810 North Church Street, Wilmington, DE 19802, United States, and by email to privacy@trylifelong.com.

Service communications — security alerts, billing notices, health alerts you enabled — are part of the Services and cannot be turned off while your account is open. Marketing email requires your opt-in and can be turned off at any time.

20. dispute resolution, arbitration and class action waiver

PLEASE READ. THIS SECTION AFFECTS YOUR LEGAL RIGHTS.

This section does not apply to you to the extent that the law of your country of residence makes an agreement to arbitrate, or a waiver of class or representative proceedings, unenforceable against consumers. To that extent — and only to that extent — the forum provisions in Section 21 govern instead. Everything else in this section continues to apply.

20.1 Talk to us first. Before starting a formal proceeding, email privacy@trylifelong.com describing the dispute and what you want. We will try in good faith to resolve it within 60 days. Most things get fixed here.

20.2 Agreement to arbitrate. If we cannot resolve it, you and Lifelong agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration is conducted by a neutral arbitrator; there is no judge or jury; review is limited.

20.3 Fees. For claims under $10,000, Lifelong will pay all AAA filing, administration and arbitrator fees beyond the amount you would pay to file in your local court. We will not seek our legal fees from you unless the arbitrator finds your claim frivolous.

20.4 Location and form. Arbitration will be held in the county where you live, or by telephone or video, or by documents only, at your election.

20.5 Small claims. Either party may bring an individual claim in small claims court instead, if it qualifies.

20.6 Injunctive relief. Either party may seek injunctive relief in court to protect intellectual property or prevent unauthorised access to the Services.

20.7 CLASS ACTION WAIVER. YOU AND LIFELONG AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim is severed to court; the rest remains in arbitration.

20.8 Mass action waiver and coordinated filings. YOU AND LIFELONG AGREE THAT NEITHER WILL PARTICIPATE IN A MASS OR COORDINATED ARBITRATION FILING EXCEPT UNDER THE BATCHING PROCEDURE IN THIS SECTION. If 25 or more similar claims are filed by or with the coordination of the same counsel, they will be administered in batches of no more than 50, each batch before a single arbitrator, with the parties working in good faith with the AAA to resolve batches efficiently. Limitation periods are tolled for claims awaiting a batch. If this mass action waiver is found unenforceable as to a particular claim, that claim is severed to court; the rest remains in arbitration.

20.9 YOUR RIGHT TO OPT OUT. You may reject this arbitration agreement by emailing privacy@trylifelong.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms, including your name and the email on your account. Opting out affects nothing else and will not disadvantage you in any way. If you opt out, disputes go to the courts identified in Section 21.

20.10 Confidentiality of the arbitration. The arbitration, and all information exchanged in it, are confidential between the parties, except as needed to enforce or challenge an award, or as the law requires. Nothing here stops you from telling a regulator what happened to you.

20.11 Survival and severability. This section survives termination. If any part other than the class action waiver is unenforceable, the rest stands.

21. governing law, jurisdiction, and your local rights

21.1 Governing law. These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

21.2 Courts. For disputes not subject to arbitration, the state and federal courts located in Delaware have exclusive jurisdiction, and both parties consent to that jurisdiction — except as provided in 21.3 and 21.4.

21.3 US consumers. Nothing in these Terms waives any right you have under the law of your state that cannot be waived, including your rights under the California Consumer Privacy Act and equivalent state laws.

21.4 Consumers outside the United States. If you are a consumer resident in the EEA, the United Kingdom, Australia, Canada or New Zealand:

• The arbitration agreement and class action waiver in Section 20 do not apply to you to the extent the law of your country of residence makes them unenforceable against consumers, and to that extent the courts below govern instead
• You may bring proceedings in the courts of your country of residence, and the mandatory consumer protection laws of that country apply to you regardless of the governing law clause
• Nothing in these Terms limits your rights under those laws. Australian consumers: our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, including a right to a replacement or refund for a major failure

22. general

Entire agreement. These Terms and the documents incorporated into them are the whole agreement between you and Lifelong about the Services.

Changes to these Terms. We may update these Terms. For material changes, we will give at least 30 days’ notice by email and in the app before they take effect, and you may reject them by closing your account. Continuing to use the Services after the effective date means you accept the change. Changes to Section 20 do not apply retroactively to disputes we already know about.

Assignment. You may not assign these Terms without our written consent. We may assign them without restriction, including to an affiliate or in connection with a merger, acquisition or sale of assets, subject to the Privacy Policy’s commitments.

Time limit for claims. Any claim arising out of or relating to these Terms or the Services must be brought within one year of the date the claim arose, or it is permanently barred — except where applicable law prohibits a limitation period of that length, in which case the shortest period that law permits applies instead. This does not shorten any limitation period that cannot lawfully be shortened, and it does not apply to consumers to the extent prohibited by the law of their country of residence.

Severability. If a provision is unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect.

No waiver. Not enforcing a provision is not a waiver of it.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control — including natural disaster, epidemic, war, civil unrest, government action, labour dispute, utility or internet failure, or failure of a third-party service we rely on — except for your payment obligations for Services already provided.

No third-party beneficiaries, except Apple as stated in Section 18.

23. contact

Lifelong Company

2810 North Church Street, Wilmington, DE 19802, United States
privacy@trylifelong.com