medical disclaimer

1. lifelong is not medical care

Lifelong Company is a technology company. It is not a healthcare provider, a medical practice, a clinic, a pharmacy, a laboratory, or an insurer, and it does not employ clinicians to review your information.

The Services — including all records, timelines, insights, alerts, scores, summaries, appointment briefs, transcripts, and everything Alo says — are provided for informational and organisational purposes only.

They are not medical advice, diagnosis, or treatment. Nothing in Lifelong should be interpreted as a recommendation to take, stop, or change any medication, treatment, therapy or course of action.

2. no clinical relationship

Using Lifelong does not create a doctor-patient, nurse-patient, or any other clinical or professional relationship between you and Lifelong or anyone associated with it.

3. always consult a qualified professional

Always seek the advice of your physician or another qualified health provider with any question you have about a medical condition, a symptom, a test result, or a treatment.

Never disregard professional medical advice, or delay seeking it, because of something you read in Lifelong. If Lifelong tells you something reassuring and your instinct says otherwise, trust your instinct and call your doctor.

4. lifelong is not a medical device

Lifelong is not a medical device and has not been evaluated, cleared or approved by the US Food and Drug Administration, the Australian Therapeutic Goods Administration, the UK MHRA, or any other regulator.

Lifelong is intended as a general wellness and health information management product. It is not intended to diagnose, cure, mitigate, prevent or treat any disease or condition.

5. alerts and insights are not monitoring

Lifelong may notify you when a health signal moves outside a person’s usual range, or surface an insight about a trend.

This is not a monitoring service. Specifically:

• No human being reviews these alerts. They are generated automatically.
• Lifelong will not call anyone, dispatch help, or escalate to a clinician.
• Alerts may be missed, delayed, or wrong. They depend on data from devices and services we do not control, on a network connection, on your notification settings, and on your phone being on.
• The absence of an alert means nothing. It does not mean someone is well. Lifelong cannot detect most health problems and is not designed to.

Never rely on Lifelong to tell you that someone is safe.

6. accuracy of your information

Lifelong displays and organises information from many sources: documents you upload, data from your devices and connected services, and information entered by you and your family.

We cannot verify that any of it is accurate. Documents may be misread. Devices may be miscalibrated or worn incorrectly. Data may sync late, incompletely, or not at all. Information entered by a family member may be wrong. Lifelong’s structured timeline is built by automated extraction from your documents and may contain errors, omissions and misattributions — a value assigned to the wrong person, a date read incorrectly, a medication dose transcribed wrongly.

Always verify against the original source document and with your clinician before acting on anything. Do not use Lifelong as the authoritative record for a clinical decision.

7. ai-generated content

Lifelong uses artificial intelligence extensively. See the AI and Alo Disclosure.

AI systems produce output that can be plausible and wrong. They can invent details, misread documents, conflate people, and state incorrect information with complete confidence. This is a known and unsolved property of the technology, not a defect we expect to eliminate.

Do not act on AI output about your health without confirming it with a qualified professional. This applies especially to anything about medication, dosage, drug interaction, urgency, or whether a symptom needs attention.

8. visit transcripts

Transcripts of medical appointments are produced by automated speech recognition and are not verbatim records. Errors are common with medical terminology, drug names, numbers, accents, crosstalk and background noise, and a misheard dose or a dropped "not" changes the meaning entirely.

Do not rely on a transcript or its summary as an accurate record of what your clinician said. Use it as a memory aid and confirm anything important directly.

9. medication information

Lifelong helps you record and track medications. It does not verify prescriptions, check drug interactions as a clinical service, confirm dosages, or provide pharmaceutical advice. Always follow your prescriber’s and pharmacist’s instructions over anything shown in Lifelong.

10. caring for another person

Lifelong is built for families coordinating someone else’s care, which raises the stakes of everything above.

If you are using Lifelong to help care for a parent, a child, or anyone else:

• You remain responsible for their care. Lifelong is a tool, not a delegate.
• Do not substitute Lifelong for direct contact. No app tells you how someone actually is.
• Involve their clinicians. Lifelong is not a channel to their care team and does not notify anyone.
• Do not use Lifelong to make clinical decisions for someone whose care you are not authorised to direct.

11. no guaranteed outcome

Lifelong makes no promise that using it will improve any health outcome, prevent any illness, detect any condition, or avoid any harm.

12. your acceptance

By using Lifelong you acknowledge that you have read and understood this disclaimer, and that you accept responsibility for your own health decisions and for those you make on behalf of people in your care.

Questions: privacy@trylifelong.com